Hotel Policies & FAQ

HOTEL POLICIES

Cancellation Policy
Cancellations are accepted without penalty up to 48 hours before 3 PM on the day of arrival. Cancellations within the 48-hour cancellation policy are subject to the first night's room and tax. Please be aware that attempting to modify a reservation within the 48-hour cancellation period will be considered a cancellation. Advance Purchase Rates are non-refundable.

Deposit Policy
A valid credit card is required at the time of booking to hold the reservation. The credit card will be authorized pre-arrival to ensure validity, however, no deposit will be taken with the exception of an Advanced Purchase Rate. In this case, the entire amount would be charged and is non-refundable.

Pet Policy
Hotel Marcel is pet-friendly. Dogs up to 60 lbs are welcome to stay overnight at a rate of $75 per night with a maximum of two dogs. Dogs must be leashed in public areas. Water bowls and dog treats are part of our pet welcome amenities.

FREQUENTLY ASKED QUESTIONS

What time is check-in and check-out?
Check-in is at 3 PM and check-out is at 11 AM. Guests arriving early may leave their luggage with the front desk.

Do you offer parking?
Self-parking is complimentary for hotel guests.

Do you offer EV charging stations?
Yes, Hotel Marcel has 12 Tesla and 12 Universal EV charging stations that hotel guests may utilize.

Do you offer transportation?
Yes, Hotel Marcel has an all-electric shuttle that is complimentary for guests. The shuttle serves a 5 mile radius from the hotel and available on a first come-first serve basis.

Do you have a fitness center on-site?
Yes, Hotel Marcel has a fitness center onsite with both cardio equipment and free weights. The fitness center is available 24/7.

How close are you to Yale University?
We are located just 1.4 miles away from Yale University.

What is the closest airport?
The closest airport is Tweed-New Haven Airport located 4 miles away. Bradley International Airport is located 54 miles away.